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Global Crossing Takes First Steps in Unified Communications
<<<... The game plan when Global Crossing began its LCS rollout in September 2005 was to standardize chat activity and chat service structures across the company. So Global Crossing selected an enterprise IM (Instant Message) client that would allow it to link into and support "outside AOL addresses or the like to have contacts with people outside the company," he explained. The next step was to take the presence awareness capability of LCS and embed it into Global Crossings Peoplefinder Intranet application, which was used heavily across the company to gather organizational data as well as contact information for Global Crossing employees.
Then after publicizing the new embedded communications capability so that business owners and users could see how it could be used within their own functions, the IS team embedded the LCS presence awareness function into a couple of core business applications. "If the business wasnt asking for it, Id approach the business owner, demonstrate a prototype and have them think about how theyd use it in their own process. With that demo we got instant adoption," said Fuqua.
By the end of 2006, with LCS fully deployed across Global Crossing, Fuquas team saw the next steps Microsoft was taking with Office Communications Server 2007 and chose to beta test the follow-on to LCS. "We saw it as more powerful with richer presence, telephony and [support] for more audio and video actions," he said. After beginning with a small beta test with 30 users, Fuquas team ramped up the OCS 2007 deployment across larger and larger numbers of users, and then across the whole company in September to some 5,300 users around the globe. more >>>