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Global Crossing Takes First Steps in Unified Communications
<<<... "We did a lot of load testing on the [eight OCS] servers. We wanted to assure ourselves the load structure was good, so that we were solid as the volume activities and usage actions increased. We looked at Quality of Service structures and made sure we had no congested points in our network," said Schafer in Rochester, N.Y. Global Crossing also created multiple front-end servers for OCS with load balancers. "We know if one front-end server goes down, [traffic] is rerouted to another. And we have the same services on the edge. We are constantly looking at disaster recovery and how quickly we could be running again if a data center was obliterated," said Schafer. "When youre talking about adding things like dial tone, you need higher availability than a standard IM client," he added. Although the primary aim of the project was not to reduce telecommunications costs, that has been a side benefit.
"Were not spending money on conferencing externally, and we can use on-net telephony so we are saving dollars there. I look at software as a major component of the future of networking as well. This fits strategically," said Fuqua. Of course, it doesnt hurt that the on-net conferencing alone will pay for the deployment in about six months time. Still more savings will result from less travel. Fuqua, who estimates that the project in the first year cost roughly $25 to $28 per seat, said that some business units expect to reduce travel costs by 50 percent in the fourth quarter by using OCS. And by reducing the hit that productivity takes when exceptions to a business process happen, Global Crossing is reducing costs there as well as improving customer satisfaction. "Every time you have some exception in workflow, and it takes 35 minutes to resolve that, theres a cost benefit there if you can lower it to 12 minutes per exception," said Schafer.